We are a dedicated team of local people with local knowledge, passionate about exceeding customer service expectations regardless of the account size.
Learn more about us below.
Malcolm has more than 50 years Industry experience with 38 of those years with NZI Insurance. Malcolm was the manager of the only surviving regional branch of NZI which in 2008 with NZI’s blessing became Malcolm Wrigley Insurance Services (MW Insurance). Malcolm and has had lots of involvement in the local community serving on several boards and committees, playing sport and supporting local teams, clubs, schools and community groups. Malcolm is passionate about his job and enjoys working closely with his large portfolio of clients. Malcolm's experience, transparency and advocacy for his clients is second to none.
Jo joined the family business in 2009 after previous sales representative and Manager roles. Jo services a portfolio of clients specialising in Rural and Commercial business, priding herself on excellent customer service standards, Industry knowledge and being accessible to her clients.
Jo enjoys the challenges that dealing with a variety of businesses brings, whether it be in her gumboots on the farm, or around a board table.
Jo's latest challenges include compliance and regulation and staff management.
Michele has more than 30 years industry experience and has worked closely with Malcolm over a number of these. Michele oversees a portfolio of clients as well as day to day office and staff management, accounts and administration tasks. Michele is a wealth of knowledge which is often called on to assist with any challenging or complex tasks.
Cathy has an extensive work history within the Insurance industry. With Cathy's vast knowledge and processing ability this provides an invaluable support to Malcom in supplying accurate and timely renewal and new business documentation. Cathy is often our go to for internal processing queries.
Denise is our in-house claims expert who works tirelessly to ensure efficient and desirable outcomes. Denise takes the hassle out of the claims process with her extensive knowledge and her established network of reinstatement specialists. Her customer facing role also see's her dealing with some personal lines queries and processing. Denise is a great advocate who works hard for the best result for our clients.
Rebecca joined the MW Insurance team in 2018 previously working in customer services at a large NZ company. Rebecca has quickly progressed to dealing with clients across Personal, Rural and Commercial sectors with renewals and new business. Rebecca’s friendly and professional manner has already proven very popular with our clients.
Jodi is experienced in dealing in both personal & small Commercial insurance. She is starting to acquire and service her own portfolio of clients whilst providing support to Jo with processing, Insurer quotes and proposals. Jodi goes the extra mile to ensure the clients expectations and insurance needs are met and does so with a relatable and customer focused manner.
Roselle returns to MW Insurance after number of years raising her family. Roselle's accuracy and methodical nature are a great asset to our accounts division. She has quickly become our resident premium funding specialist providing advice and updated payment deductions for clients. Roselle is also proficient in dealing with personal insurance polices as required.
Sally has worked in the financial and insurance industries for the last 20 years in numerous roles. Sally’s customer facing role with MW consists of dealing with clients personal insurance enquiries and claims assistance. Sally returned to MW Insurance after a stint with other Insurance providers and is a valued and knowledgeable member of the team.
Alisha brings experience from within the motor industry insurance and service sector. Alisha is here to assist you with any of your queries regarding our range of personal insurance services whether that be over the phone or face to face in our office. Alisha is very personable and enjoys working with a vast range of clients to achieve the desired outcome.
Susan has joined with experience in personal and small commercial insurance. Susan has a long history in financial services, including business banking, commercial lending and mortgages. She appreciates how clients need someone they can trust to provide good advice and service.
Kimmy comes from a background of sales and customer services. She greets our clients warmly and is frequently your first point of contact. Kimmy provides administration support to the wider team and keeps the office running smoothly. Kimmy is passionate about customer service and a positive addition to our team.